Privacy Policy

Last updated: April 1, 2026

This Privacy Policy describes how Gangasagar Car Booking (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website gscarbooking.com (the “Website”) and associated mobile applications (the “App”). This policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws.

By using our Website, App, or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a) Personal Information (Provided by You)

Name — To identify you and personalize your booking.
Phone Number — For OTP verification, booking communication, and customer support.
Email Address (optional) — For booking confirmations, invoices, and updates.
Pickup Address — To ensure the driver can locate you.
Special Requests — Any additional instructions you provide for your trip.

b) Payment Information

Payment processing is handled entirely by Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit card numbers, debit card numbers, bank account details, or UPI IDs on our servers. We only store the Razorpay transaction IDs and order IDs for record-keeping.

c) Automatically Collected Information

Device type, browser type, and operating system.
IP address and approximate location (for analytics only).
Pages visited, time spent on pages, and referral source.
App usage data (if using our mobile application).

2. How We Use Your Information

To process and manage your car bookings.
To verify your identity via OTP (One-Time Password).
To send booking confirmations, driver details, payment receipts, and trip reminders via SMS and email.
To communicate with you regarding your bookings or support queries.
To generate invoices and maintain transaction records.
To improve our services and user experience through analytics.
To comply with legal obligations.

3. Third-Party Services

We share limited information with the following trusted third-party service providers:

Razorpay — Payment processing. Your payment information is handled directly by Razorpay under their own privacy policy. Razorpay Privacy Policy
MSG91 / SMS Gateway — For sending OTP and transactional SMS messages (we share only your phone number).
Firebase (Google) — For push notifications on the mobile app. Firebase Privacy Policy
Google Analytics — For website traffic analysis (anonymized data). Google Privacy Policy
Assigned Drivers / Car Owners — We share your name, phone number, and pickup details with the assigned driver to facilitate the trip.

We do not sell, rent, or trade your personal information to any third party for marketing or advertising purposes.

4. Cookies

Our Website uses cookies and similar technologies to:

Maintain your session and login state.
Remember your preferences.
Analyze website traffic and usage patterns.
Improve website performance.

You can disable cookies through your browser settings, though this may affect the functionality of our Website. By continuing to use our Website, you consent to the use of cookies.

5. Data Security

We implement reasonable security measures to protect your personal data, including:

HTTPS/SSL encryption for all data transmitted between your browser and our servers.
Secure, access-controlled database storage.
OTP codes are cryptographically hashed before storage.
Regular security audits and updates.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but take every reasonable precaution.

6. Data Retention

Booking records are retained for a period of 3 years for business and legal compliance purposes.
OTP codes are automatically deleted after verification or expiry (whichever comes first).
Payment records are retained as required by Indian tax and financial regulations.
Analytics data is retained in anonymized form.

7. Your Rights

Under applicable Indian laws, you have the right to:

Access your personal data that we hold.
Correct any inaccurate information.
Request deletion of your personal data (subject to legal requirements).
Withdraw consent for marketing communications.

To exercise these rights, please contact us using the details provided below.

8. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the contact details of the Grievance Officer are as follows:

Gangasagar Car Booking
Gangasagar Island, South 24 Parganas
West Bengal, India — 743373
Phone: 9382730553 / 7063190879
Email: info@gscarbooking.com

If you have any concerns about the processing of your personal data, you may contact the Grievance Officer. We will address your concern within 30 days of receipt.